FAQs

Can I use the Pebble with my iPhone without the Orée sleeve?

31 December, 2013

No. iPhones don't embed the wireless charging technology so you will need our Wireless Power Sleeve (sold separately) to make your iPhone 5 or 5S compatible with our Pebble.

What if I switch from iPhone 5 to iPhone 5S ? Can I still use my sleeve?

05 December, 2013

Yes, the iPhone sleeve works seamlessly on iPhone 5 and iPhone 5S.

重要:Japanレイアウトをご希望のお客様へ (Specific instruction to Japan country layout)

09 October, 2013

Orée Boardの日本語レイアウト(=かな付き)をお選び頂いた場合、刻印フォントはFedra, Mrs Eaves, Didotではなく、それに準ずる日本語フォントを刻印致します。

  • Fedra → Axis
  • Mrs. Eaves → カリグラゴシック
  • Didot → ファイン

となります。

フォントのイメージは以下をご参照下さい。(レイアウトは予告なく変更される場合があります。)

↑Japan  Mac/iOS - Fedra/Axisフォント↑

↑Japan Mac/iOS - Mrs Eaves/カリグラゴシックフォント↑

↑Japan Mac/iOS - Didot/ファインフォント↑

↑Japan  Windows - Fedra/Axisフォント↑

↑Japan Windows - Mrs Eaves/カリグラゴシックフォント↑

↑Japan Windows - Didot/ファインフォント↑

なお、日本語キーボードのキー配置はJISではなく、USキーボードに準拠します。
このため、日本語ローマ字入力⇔アルファベット入力の切り替え方法は以下のとおりになります。
  • Mac/iOS: ⌘キーとスペースキーの同時押し
  • Windows: 全角/半角キー

 

USレイアウトの刻印フォントは以下の通りです。 

Fedra

Mrs Eaves


Didot

Can I use your Pouch to protect other devices such as iPad?

26 September, 2013

No. The Pouch was specifically designed to fit with our Board but is not a universal cover for other devices.

How does the Pouch fit with the Orée Board?

26 September, 2013

The Pouch is maintained around the Board thanks to its magnets. It is wrapped and unwrapped around the Board as show below:

Does wireless charging affect battery performance?

05 September, 2013

Performance tests conducted on phones equipped with wireless induction charging technology have shown no negative impact on battery performance and lifecycle.

What is the typical full battery charging time using the Pebble?

05 September, 2013

Time for a full charge via the pebble is typically 15 to 25% longer than for standard plug charging.

Which smartphones and tablets can be recharged with the Pebble?

05 September, 2013

In addition to the Galaxy S4 and iPhone 5 equipped with our Wireless Power Sleeve, the pebble can be used with all devices that embed Qi technology natively ( including Google Nexus 4, Google Nexus 5, the new Google Nexus 7 tablet, LG Revolution) or through add-on covers (Nokia Lumia 820, 920 and 1020, Motorola Droid 3, the HTC Thunderbolt).

How does the wireless charging feature work?

05 September, 2013

Wireless charging is based on a technology called induction which transfers energy through a very short electro magnetic field. The technology is proven and based on the most advanced and widely deployed standard called Qi.

Is the sleeve compatible with other smartphones or previous Galaxy S or iPhone versions?

05 September, 2013

No, our sleeve has been designed specifically for iPhone 5, iPhone 5S and Galaxy S4 for now. 

How long does it take to get a slab?

05 September, 2013

Preparation time is currently 4 weeks + shipping (approximately 1 week for North America, 4 to 5 days for EU countries).

Which computers are supported?

05 September, 2013

Computers running on Mac OS X (10.6 or later) or Windows 7 or 8, equipped with Bluetooth.

Which gestures are supported?

05 September, 2013

The Orée Touch Slab supports all standard mouse gestures as well as multiple multimedia and OS related gestures. The main gestures supported are as follows:

 

Other OS specific gestures are as follows

Mac OS specific gestures

 

3 finger left/right edge swipe

Next/previous browser page or music track

3 finger up edge swipe

Activate Launchpad

3 finger down swipe

Activate Mission Control

Windows OS specific gestures

 

4 finger left/right swipe

Previous/next browser page

4 finger up/down swipe

Show/hide Home Menu (Windows 8) or Start Menu (Windows 7)

 

 

Do you ship worldwide? How much does it cost? Why are shipping costs not showing up in cart?

29 August, 2013

We now offer standard shipping to any country worldwide. Allow approximately 2 weeks for delivery from the moment you receive your shipment notification by email. Handling & shipping costs are €20 for European Union countries, €25 for EEC countries and €30 for North America and rest of the world. When you add an object  to your cart, your cart page will show price excluding shipping cost. Only after submitting your billing and shipping address information will the total amount be updated including shipping costs.

How long does it take to get a Board?

29 August, 2013

Preparation time is currently 2 weeks + shipping (approximately 1 week for North America, 4 to 5 days for EU countries).

I've already ordered a Board. How can I get a pouch?

29 August, 2013

If your Board has not been shipped yet, place a new order through the website for the pouch only and add a note to your pouch order indicating your Board order number. If your Board has already been shipped, contact us on order@oreedesign.com

What if the product is damaged during shipping?

29 August, 2013

In case the the delivered product was damaged during transportation, please prepare and send the following items to order@oreedesign.com within 2 days of delivery in order to smoothly process the claim.



  • Pictures of the outside box to show it was damaged.
  • Pictures of the product where it is visibly damaged.
  • Proof of delivery
  • Order #

How do I connect the Orée Board to my device?

29 August, 2013

The Orée Board connects to your PC, tablet or smartphone through Bluetooth pairing. Detailed instructions and videos will be added here.

Does the Orée Board work with any computer?

29 August, 2013

No. The Orée Board will only work with Bluetooth-enabled devices. Most recent devices support Bluetooth natively. If your device does not, you may purchase an add-on Bluetooth dongle available from many online retailers.

Are my multimedia and function keys accessible on your Board?

29 August, 2013

The Orée Board offers function/multimedia keys but we cannot guarantee that all keys will be functional on your computer or tablet because of very different implementations across manufacturers and models.

What's the difference between the Mac/iPad and Windows layouts?

29 August, 2013

All Orée Boards work with Mac/iPad and Windows devices. However, access to some special characters (like @, $....) is done through different keys if you use your Board with a Mac/ Ipad or with a Windows device. This is why we created two different layouts and recommend you select the one for the device you will most often use with your Orée Board.

Do you have other keyboard versions (wired, with numerical keypad...)?

29 August, 2013

For the time being, we only have one version of the Orée Board which does not include a separate numerical keypad and does not support wired (USB) cabling. Our Orée Touch Slab offers the numerical keypad (in addition to trackpad) functionality.